1. Information We Collect
1.1 Personal Information
We collect information you voluntarily provide when using our services:
- Contact details (name, email, phone number)
- Travel preferences and requirements
- Passport and travel document information
- Payment and billing information
- Emergency contact information
- Special requests and dietary requirements
1.2 Automatic Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referral sources
2. How We Use Your Information
We use your personal information to:
- Plan and book your travel arrangements
- Provide 24/7 concierge support during your trip
- Process payments and manage billing
- Communicate updates about your travel plans
- Improve our services based on your feedback
- Send relevant travel information and promotional offers (with consent)
3. Information Sharing
3.1 Service Providers
We share information with trusted third-party service providers necessary for your travel:
- Hotels and accommodation providers
- Airlines and transportation companies
- Tour operators and activity providers
- Payment processing companies
- Travel insurance providers
3.2 Legal Requirements
We may disclose information when required by law or to protect our rights and the safety of our clients.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection protocols
- Secure disposal of physical documents
5. Your Rights Under GDPR
If you are in the EU, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to processing for marketing purposes
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Travel records are typically kept for 7 years for tax and legal purposes.
7. Cookies and Tracking
Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.
8. International Data Transfers
When booking international travel, your information may be transferred to countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
9. Marketing Communications
We may send you travel-related information and offers. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer:
Email: [email protected]
Phone: +1 (555) 123-TRAVEL
Address: Data Protection Officer, Elite Travel Crafters